Careers

Last updated: March 2016

Located in the heart of the Silicon Valley (Mountain View, CA) EasilyDo is constantly growing and always looking for top talent. Check out our available positions below and shoot us an email on why you are the perfect candidate!

JOB OPENINGS

Business Development Lead

Responsibilities:

As the lead for Business Development of Sift, your job is to build and grow partnerships with best in class companies and developers. Sift enables developers to securely get important information out of email to serve their users better— all while respecting the privacy of email communications. Work with top-tier companies and developers to bring the context of email to their experiences. The Sift community has a great start with best in class partners and customers already in place for you to grow from.

As Business Development lead you will assume responsibilities such as:

  • Execute Partnerships with leading application developers.
  • Growing our partner community by analyzing, targeting and closing partnerships with companies in the most relevant verticals.
  • Develop content for publication on our blog and other channels to show businesses how to benefit from specific solutions from new technologies.
  • Organizing and volunteering at local, national, and international developer events.
  • Speaking and sharing at user groups and conferences.
  • Educating and empowering partner teams, organizing workshops and other events.
  • Connecting and networking with other developers and product managers to identify how Sift might help them be even more awesome.
  • Gathering, socializing and, prioritizing product feedback that will inform engineering, and marketing decision making.
  • Drive and enable support for partners wherever they are, on forums, social media, and everywhere in between.

Requirements:

You should be a have a track record of developing leads and partnerships with web and/or mobile applications. Strong communications skills are also essential to serve in this role. Some specific qualities we are looking for are:

  • Leadership and service in the relevant communities.
  • Strong writing skills demonstrated via presentations and other written work.
  • Strong technical understanding - you do not need to write code but you should have a finger on the pulse of current development trends and players across several platforms.
  • Social and hustling skills - a lot of great connections and opportunities are discovered simply by getting out and talking to people. This is something you must be able to do well.
  • Public speaking experience or aptitude is essential for inspiring partners. As the business leader of our offering you need to deliver presentations that are effective and respectful of an audience's time and attention.
  • Friendly and approachable for the community to grow our young but already strong presence and brand.
  • Willingness to travel to anywhere our partners live, and stay productive and professional on the road.
  • Ability to work irregular hours and some weekends to support hackathons, conferences, user groups, and other partnership events.
  • Entrepreneurial thinking and the ability to act effectively with only high-level direction is also essential.

About us:

Sift unlocks the inbox. With Sift, businesses can easily and securely get the information needed to provide proactive experiences to their users. Sift gives businesses connect to and understand email. Sift is privately held and based in Mountain View, California with other offices around the world.

Application notes:

  • Please include a cover letter along with your resume, describing why you believe you'd be a great fit for the team.
  • Links to other web sites and resources where we might learn more about you (Twitter, LinkedIn, etc.) are greatly appreciated.

EasilyDo is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Head of Customer Experience

We’re looking for a Head of Customer Experience to lead to build a team with an established reputation for world-class customer advocacy to gracefully scale with our next phase of growth. This will be the chance to try out innovative data-driven approaches, establish new processes and refine existing ones, all with a goal of making EasilyDo famous for customer experience to a whole new set of customers and fans.

This job is for you if you're a thought leader obsessed with blazing your own path to find the most scalable ways to deliver on customer requests and solve customer problems. You exude the fun, quirky personality we’re known for, and you champion a highly personal feel to all customer and partner interactions. You take customer happiness very seriously, but you don’t take yourself quite so seriously. You have a hunger to drive strategic and operational innovation based on analytical rigor and the ability to drive meaningful changes without slowing down the train. You and your team are always at the forefront of pushing new channels, techniques and processes to ensure that customer experience is an effective customer acquisition tool for EasilyDo, not just a cost of doing business. Sometimes your ideas buck conventional wisdom and push the envelope, but you are an effective advocate within the organization and have no problem wrangling the support you need.

WHAT YOU'LL DO

  • Wow our customers via inbound customer requests (email and Twitter). Support spans multiple languages and geographies around the world.
  • Foster a culture of fanatical focus on providing a best in class customer experience and be responsible for achieving key customer satisfaction goals
  • Set the long term Customer Experience organizational structure vision and build, manage and retain a world-class Customer Experience team
  • Design and implement processes, systems, and metrics to ensure the team delivers on our cost and efficiency goals. Build and maintain a culture that is frugal, not cheap, with a clear understanding of the financial implications of day to day decisions
  • Drive improvements in EasilyDo's customer satisfaction scores by ensuring our customers’ needs are understood by cross functional partners in the product, marketing and global technology teams
  • Develop compelling, insightful recommendations based on quality data analysis and lead execution against recommendations quickly and accurately
  • Define requirements for world-class Customer Experience operations systems and work with EasilyDo's technology teams to implement new systems or enhance existing systems
  • Using a combination of effective leadership and innovative communication and outreach strategies, maintain a cultural cohesion among our worldwide team.
  • Develop and implement cutting edge reporting on Customer Experience performance, including productivity, quality of service ratings and other relevant metrics and drive change where needed

WHAT WE'RE LOOKING FOR

  • Experience in an customer facing context, ideally in customer service
  • Experience managing distributed teams; global team management experience is a bonus. Our award winning team is fully remote throughout the globe to ensure the best possible (cultural) experience for all our users
  • Strong project management, organizational and communication skills
  • Strong interpersonal skills working across cross-functional internal teams, and experience working with employees at all levels of a company
  • Demonstrated people management competencies: accountability for results, client focus, team effectiveness, developing others, organizational sophistication and influencing others
  • Self-starter who is flexible, can manage through ambiguity, and is comfortable working in an entrepreneurial environment within a larger organization
  • Strong analytical skills, with experience prioritizing initiatives based on quantitative data, and an ability to identify gaps in reporting or analysis needed to answer business questions
  • Highly creative; you love to solve problems large and small

WHAT YOU'LL GET

  • The opportunity to define mobile commerce and change the way people communicate and get things done
  • The camaraderie of a driven, agile team that is building something disruptive
  • Great office location in Mountain View CA (If you live out of the area, come move here!)
  • Unlimited vacation
  • Competitive compensation and pre-IPO options at a thriving company funded by top investors
  • Healthcare premiums covered for employees.
  • Sweet perks - catered meals, all-you-can-consume coffee & snacks, shiny MacBook & iPhone and a bell that you’ll get to ring when you achieve something amazing!

Read the following steps, then Apply below. Send us a cover letter along with your resume telling us why you believe you'd be a great fit for the team. Also, any web site links and resources where we might learn more about you (Twitter, LinkedIn, etc.) are greatly appreciated.

TO APPLY, PLEASE ANSWER THE FOLLOWING:

1.   A known issue in our Email application is that some travel emails are not tagged as travel. We can fix this issue if we're able to see the email we missed. Can you respond to the following user request?

Hi EasilyDo,
I love the application so far, it's awesome! One problem though, I got an email from United Airlines about my flight but it was not in my travel category.
Can you advise?
Thanks,
Bob Feraples

2.   EasilyDo does a weekly blog and/or social media campaign. Our company is focused on productivity, smart technology and really great mobile experiences. What subject would you pick to run this week and why? What would the title be? What would the first 5 sentences be?

EasilyDo is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.